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  • Writer's pictureHolly Roundtree CPA

2019 – 11/01

Additional improvements are needed in IRS information technology (IT) systems, according to a recent audit. The Treasury Inspector General for Tax Administration (TIGTA) looked at how the IRS resolves IT incidents, such as unplanned interruptions or reductions of IT service quality. The audit report noted that previous process upgrades did help the IRS close all existing open incident tickets. But TIGTA found the percentage of tickets closed and time required to resolve incidents hadn’t improved enough during the three-year review period. “Controls should be strengthened to ensure timely resolution” of IT incident tickets, TIGTA advised the IRS. Here’s the report:

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